VetCentric Home > Privacy Policy

VetCentric has prepared this privacy statement in order to explain:

• What practice information we collect
• How we use the information
• With whom we might share the information
• What kind of security procedures we use
• How you can correct inaccuracies in the information

What information do we collect and how do we use it?
Our primary goal in collecting practice information is to provide you with a smooth, efficient and customized online experience. The following information is needed to create a website for your practice:

• Practice name
• Address
• Phone number
• Practice type (small animal, exotics, specialty, etc.)

If you use our prescription management service, this additional information is required for you to script:

• Your first/last name
• Your e-mail address
• Professional title
• Your license number, expiration date and license state
• Fax copy of your professional license

We will also need the following information about your clients to create accounts for them and their pets:

• Client Information:
  • Username (e-mail or phone number)
  • First/last name
  • Address
  • Home phone number
• Pet Information:
  • Name
  • Species
  • Breed
  • Gender
  • Age
  • Weight
  • Spayed/Neutered
  • Personal comments

When a client makes his first purchase from your site, we will ask for the following additional information pertaining to the credit card used:

• Cardholder's full name
• Card number
• Card expiration date
• Billing address

We keep an online record of your clients' pets' prescriptions, which is accessible by you and your clients. This information is used only for the tracking or fulfillment of prescriptions.

Will we disclose the information we collect to outside parties?
VetCentric does not sell, trade or rent your practice's or your clients' personally identifiable information to others. In addition, VetCentric will keep Pet Owner lists confidential to VetCentric (and its successors and assigns) and not disclose same to third parties except service partners as required to fulfill orders placed, or for the fulfillment of marketing and promotional offers, or as permitted or required by law or if we believe in good faith, that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our websites. Fulfillment partners are allowed to use that information for secondary purposes, as this information is collected for fulfillment on their behalf.

How do we protect client information?
This website takes every precaution to protect our users' (your clients') information. When users submit sensitive information via the website, their information is protected both online and off-line.

VetCentric employs the latest 128-bit Secure Sockets Layer (SSL) technology for site authentication and encryption. Credit card numbers or other personal information may be submitted with complete assurance that you are actually doing business with VetCentric (and not someone posing as VetCentric) and that the information that you are sending can not be intercepted or decrypted by anyone other than VetCentric. Credit card information, once entered is encrypted and displays only the last 4 digits of the card. Once it is entered it can only be deleted or re-entered.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (e.g., our order entry and pharmacy staff or customer service representatives) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Our employees are reminded monthly, as well as any time new policies are added, about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure, locked area, and are regularly backed up, so that no information is lost.

If users have any questions about the security at our website, users can send an email to privacy@vetcentric.com.

How do we allow you and your clients to update or change your information?
VetCentric provides all of our users the opportunity to modify any information provided previously. You may update both your practice's and client's information by logging into www.vetcentric.com. Clients may visit your website at any time, login into the Client Login, and modify any of their personal information.

What are Cookies and how are they used?
A Cookie is a small piece of information that is stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without cookies, you can still use all of the features on our sites. Our system uses Cookies to remember who is logged into the tools, and with what permissions.

Links
VetCentric partner practice websites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. This privacy statement applies solely to information collected by VetCentric websites.

Third Party Advertising
VetCentric will from time to time advertise product information from our partners on www.vetcentric.com. These advertisements are intended for your informational use only.

Log files
VetCentric uses web server logging to aid in the normal operation and maintenance of our websites. Some examples of the information collected in these logs are: browser type, IP address, operating system, session length, referring site and general traffic patterns. We use this information to analyze trends, administer the site and gather broad demographic information for aggregate use.

Communication from VetCentric
As an integral part of our services, we will periodically contact you via e-mail, fax and/or postal mail regarding your account and services. You and your staff become eligible to receive these communications at the point where you use our services and we activate your account. Every staff member providing an e-mail address will receive this information.

You can expect to receive communications of the following nature:

• Account Verification - One time e-mail sent to every new partner practice upon account activation; contains username, password and instructions for using the online tools.
• Service Updates - E-mail notification of planned outages for maintenance and upgrades, emergency outages or repairs, as well as significant changes to the online tools or services.
• Program or System Enhancements - Ongoing communication regarding system enhancements, promotions or offerings from VetCentric or our partners.

Changes to this policy
If there are any changes in the way we intend to use personally identifiable information, users will be notified through a prominently posted notice on our site prior to the implementation of such a change. The notice will include instructions on how users can opt-out of the change of use.

Your feedback
VetCentric welcomes your questions or comments about privacy. You can contact us via e-mail at privacy@vetcentric.com, or via regular mail at:

VetCentric, Inc.
2409 Peppermill Drive
Suite K
Glen Burnie, MD 21061-3267