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Shipping & Return Policy.

We ship to all 50 states via options that best suit your needs.

Prescription and Non-Prescription Medications:

Shipping Method	with AutoRefill	without AutoRefill
Standard Delivery (USPS 1st Class: 3 - 5 Business Days)	FREE*	$7.99
2-Day Delivery via UPS	$9.99	$9.99
Overnight Delivery (Delivery on Monday - Friday)	$19.99	$19.99
Overnight with Saturday Delivery	$29.99	$29.99

Diets and Heavy Items

Shipping charges for diets are determined by the weight of the individual bag or case and are applied to each bag and/or case delivered. Therefore, if two bags or cases are shipped, two shipping fees will be incurred.

Diets are shipped UPS ground delivery and ship within 1 business day of being ordered.

Shipping to Alaska and Hawaii is $44.99 per individual bag or case.

*Free Shipping Restrictions

Applies only to prescriptions with at least one refill available after the initial order.
Excludes diets, accessories, and heavy items. Heavy items currently include: Normosal, Normal Saline, Hydra Pearls, Lixotinic, LymDyp, Mineral oil. We may add or remove items to this list at any time.
Excludes shipments to Alaska, Hawaii, and U.S. territories. Standard Delivery fee to these locations is: $7.99.
We reserve the right to change or discontinue this program at any time.

Return Policy

You can return incorrect prescriptions that are unopened and unused within 30 days of the order ship date.

Compounded and counted medications are not eligible for return or credit, unless inaccurately filled. All other orders must be returned within 30 days of shipment to be eligible for return or credit. Shipping charges, except in the case of damaged deliveries, are non-refundable. Credits will be processed back to the credit card billed. Adjustment are processed within 30 days from VetCentric's receipt of the returned product(s).

VetCentric reserves the right to decline any return or exchange.